If you believe that an item in your order is missing/incorrect, please contact us immediately. Please be sure to include your order number, along with images of the invoice and the products that you received. Please make sure to capture the entire document when sending us the invoice. Please do not open any incorrect items. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return the item back to us in exchange for the correct product.
Please send this information to: firstname.lastname@example.org
Please Note: All DOA (Dead on Arrival), missing, or wrong item claims must be reported to us within 48 hours of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the recipient’s responsibility to check the contents of the order within the designated time period and to notify us if there are any issues with the order.