We always want you to feel great about your Vapor Origin shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase.
Returns & Exchange Period
We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.
For sanitary and safety purposes, we do not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers/tanks, and rechargeable batteries.
If a non-defective item is opened and used, we will not accept it back under any circumstances, therefore, there will be no refund. For unopened or unused items, we will accept the return without applying a restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.
For hardware purchases, each product purchased directly from VaporOrigin.com comes with a 30-Day Limited Warranty from the time of purchase.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original purchase. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Note: Some manufacturers require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents immediately.
All “Dead on Arrival” (DOA), Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.
We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at firstname.lastname@example.org. Please provide your FULL NAME, ORDER NUMBER, PHONE NUMBER, and REASONS for the return. We may request that you provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements will be shipped out after we receive the defective item at our facility.
Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, and pod systems purchased on our website are intended only for use with e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void the warranty on our products and we will not accept them for a return.
Return Shipping Costs
In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
Refunds are issued to the original payment method (credit card, debit card, etc) or as store credit in the form of reward points. Vapor Origin is not responsible for refunds to Prepaid Cards in the event the cardholder no longer has possession of said card.