I have a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?
We create shipping labels prior to shipping the order. Once the tracking number is created, you will receive a shipping confirmation email. Please note that this does not indicate that the order has been shipped out. During this stage , the order is sent to our shipping department in preparation for shipment. In the event that an item you ordered is unavailable, you will receive an email from customer service to resolve any issues. Additionally, tracking information will be updated once the shipping courier scans the package.
Order confirmations are typically sent within 12 hours of the order being placed. If a contact email was not provided at the time of checkout, or if an incorrect email address was provided, the confirmation will not be sent to your inbox. If you entered a correct email address, check your spam/junk folder if it does not appear in your inbox. Please verify the information you enter at checkout to avoid any issues. If you believe that the email was not received due to the reasons mentioned above, feel free to contact us regarding the matter and we will provide you with your order number and tracking number.
Our order processing time is 24 to 48 hours from the time the order is placed, excluding weekend and holidays. If you selected First Class Shipped as your shipping method at the time of checkout, your order will require the full 48 hours to be processed.
Please Note: During busy holiday hours or holiday promotions, processing can take up to 72 business hours.