Returns & Refunds
If you have purchased a defective item from our website, please notify us within our 15 day warranty period and we will be sure to assist you with the return process. Prior to contacting us please ensure to include the following items in your email:
- Order Number
- Take photos and videos of the defective item, clearly showing the issue at hand
- Please send the above information to firstname.lastname@example.org
Please Note: All minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by our warranty.
We currently offer a 15 day after purchase date limited warranty for all items with manufacturer defects purchased from our website, with some restrictions*. The warranty period beings once the package has been delivered in correspondence to the order’s tracking history. Once delivered and after the 15 days warranty period passes, the item(s) will longer be eligible for a refund/replacement. You may be required to photograph the item and/or take a video of the item, to show the defect.
Please Note: We do not offer refunds on eliquids, tanks, and many other items due to the nature of the items.