If you have verified that the shipping address listed on your order is invalid or incorrect, you may contact USPS to forward the mail to the correct address or you may make arrangements with USPS to pick up your order at the post office. Alternatively, if the order’s tracking number shows that the courier returned your package to the original sender, contact us at firstname.lastname@example.org and we will make the necessary arrangements to your order once we receive it at our facility. Please contact us with your updated shipping address and we will update the shipping address in our system.
If you believe that an item in your order is missing/incorrect, please contact us immediately. Please be sure to include your order number, along with images of the invoice and the products that you received. Please make sure to capture the entire document when sending us the invoice. Please do not open any incorrect items. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return the item back to us in exchange for the correct product.
Please send this information to: email@example.com
Please Note: All DOA (Dead on Arrival), missing, or wrong item claims must be reported to us within 48 hours of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the recipient’s responsibility to check the contents of the order within the designated time period and to notify us if there are any issues with the order.
We can only cancel orders that have not been processed by our shipping department. Once a shipping label has been created, the order is no longer be cancelled/refunded. If necessary, you may refuse the package at the time of delivery. Once we receive the package back at our facility we will happily cancel and refund the order.
Unfortunately, we cannot make any item changes to orders once the order has been placed. However, we may cancel the order if the package has not been processed with our shipping department. Please note that once the package begins processing, and a tracking number has been created, the order cannot be cancelled.